If you change your mind for any reason, you may lodge a request for return within 14 days from the date your order was placed.

You will only be able to lodge one return per order. If you would like to return multiple items in the same order, please make sure you do so in one batch.

You may request the following:

Store credit/Exchange of equal or lesser value.

Lodge your return by filling in our enquiry form. 

RETURNING CONDITION

Item/s must be returned unworn, unwashed, with the hygiene liner attached. Item/s must be returned in original condition, in their original bags. When trying on the garment, please take care as we cannot accept those that have any odors or stains (such as perfume, body lotion or sunscreen). When trying on swimwear, you must be wearing undergarments. If item/s are returned against our policy your return will be sent back to you at an additional charge.

EXCHANGE/STORE CREDIT

Fulfilling exchange requests are subject to inventory capabilities at the time the item/s has been returned to our warehouse.

Once exchange item returns to the warehouse we will provide you with a code to repurchase your new item.

Store credit is issued once the item/s has been returned to the warehouse.

If you choose to exchange with an item of lesser value we are not able to refund the difference in price. If you intend to choose another garment of lesser value we recommend opting for store credit.

REFUNDS

Unless the item is faulty or damaged upon arrival we do NOT offer refunds.

RETURN SHIPPING

Shipping costs for returning item/s for store credit/exchange are not covered by us. 

Once you submit a return request you will be provided with a shipping address to lodge your returns at your local post office.

Please note that the return period applies to the time in which a return must be requested and shipped. If an international return takes longer than this return time this is not on you and the return will still be processed.

FAULTY ITEMS

We are so sorry about this! Please contact jessica@jasook.com.au and include your order number as well as images of the fault. We will work with you to fix this as soon as we can!

Please note, that if there is a fault in your item, we require the item to be sent back to the warehouse. You cannot receive a refund whilst still in possession of the item. We will send you a return label to do so.

Please note that if the item/s are damaged as a result of a failure to adhere to our care instructions or due to normal wear and tear, we will not consider this faulty.

STILL NEED HELP?

Please contact us and we would be happy to help.

Contact us