ORDER PROCESSING TIME
All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During peak seasons or holidays, processing times may be longer. We appreciate your patience during these times.

SHIPPING OPTIONS

Shipping charges for your order will be calculated and displayed at checkout.
We offer the following shipping options:
Standard 
Express
International Standard 
International Express

Delivery estimates are provided by our shipping partners and are based on standard transit times. Actual delivery times may vary depending on the destination and unforeseen circumstances

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.
If you have any issues with tracking your order, please contact our customer service at info@jasook.com.au

We strive to ensure timely delivery of your orders. However, delays may occur due to weather conditions, customs processing, or other unforeseen factors. We are not responsible for such delays but will do our best to keep you informed.
If your order is significantly delayed, please contact us at info@jasook.com.au so we can assist you.

If you receive a damaged item, please contact us immediately at [customer service email] with your order number and a photo of the item's condition. We will work with you to resolve the issue promptly.
If your shipment is lost, please contact us at info@jasook.com.au with your order number. We will investigate the matter and take appropriate action